A resident unexpectantly passed away last week.  His wife, who is quite ill as well, was not able to attend his funeral service. A marketing team member came in on her scheduled day off to set up her laptop in the apartment so the wife could attend the service virtually. This is just one example of how…

Recently, a housekeeping team member went above and beyond to be of extra help. A resident had a new appliance that needed to be assembled, so the Housekeeper helped put it together, but found a part was missing. She creatively repurposed a part from the malfunctioning appliance to get it to work. Later in the…

A resident was having one of those days – nothing was going right! To top off the day, she had missed dinner service and did not have anything to make in her apartment.The dining team learned of this and quickly whipped up a meal after hours and delivered it to her. The resident was so…