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COVID-19 Response

This brief update outlines our ongoing efforts to keep our residents and employees safe during the COVID-19 pandemic. We are proud of the diligence and commitment of The Legacy Senior Communities in the face of unprecedented challenges. Our staff has worked tirelessly in service of our community, and our residents and patients have shown flexibility and positivity despite these difficult circumstances. Together, we will continue to prioritize the health and wellbeing of our community above all.

In light of this week’s COVID-19 directives from the State of Texas, The Legacy Senior Communities has implemented a baseline testing plan that includes all residents, patients, and staff in our Healthcare Center. We will continue to keep our community apprised of any developments. Any positive test results will be dealt with swiftly and in accordance with The Legacy Senior Communities’ existing COVID-19 response plans and protocols, including the guidelines set forth by the CDC, CMS, and HHSC.

For further information on our efforts related to COVID-19, please continue reading the open letter to our community below.

 

May 8, 2020

As news and information surrounding COVID-19 is constantly evolving, we wanted to update our community as to our ongoing efforts to keep our residents and employees safe.  We continue to strictly follow the guidelines set forth by the CDC, CMS, and HHSC, and have prioritized the health and well-being of our community above all.

Recently, a Legacy employee tested positive for COVID-19.  The employee did not return to work after testing positive.  As soon as the employee informed us of the positive test, we executed our response plan, which included contact tracing and notification to authorities, regulators, staff, residents, and residents’ families.  All employees and residents identified from contact tracing have been tested for COVID-19 and all tested negative.

While, to date, The Legacy has managed the significant challenges presented by the novel coronavirus to ensure everyone’s continued safety, our diligence is only increasing.  Pursuant to evolving guidelines, we are working directly with authorities and other regulatory agencies to implement best practices in order to limit the exposure and transmission of the virus, including, but not limited to, close monitoring of employees and residents for any signs of symptoms.  This allows us to quickly implement testing and tracing protocols if and when a resident or employee shows symptoms or tests positive for COVID-19.

To further minimize risk, we conduct regular deep cleaning and disinfecting of communal areas, ask that our employees take pre-emptive safety measures, both at and away from work, inform our employees and residents on an on-going basis of critical information for their own safety and well-being, and stay apprised of regulatory developments that pertain to senior living communities.

We also continue to:

  • restrict all visitors, with permitted exceptions, such as end-of-life situations;
  • restrict all volunteers and nonessential personnel and service providers;
  • suspend all group activities and communal dining; and
  • conduct active screening of residents, essential visitors, and all team members for COVID-19 symptoms, such as fever, aches and pain, cough and sore throat.

 

We are also especially mindful of the holistic needs of our residents, and are staying closely attuned to ways we can provide optimal care during this challenging time.  We have increased virtual opportunities and activities, as well as food and product delivery and other remote services.  We have also implemented a voluntary buddy system that pairs Legacy Senior Community trustees with residents for support, guidance, and camaraderie.  We are in contact with the residents and their families for any needs they may have, and we continue to support our community so we may all get through this together.

For further information on our efforts, please continue reading the open letter to our community below.

 

March 30, 2020

In the wake of recent news of COVID-19 cases in neighboring Dallas County, we want to extend our sincere condolences to the senior communities and families who are impacted. We also want to assure our community that we continue to take proactive measures to keep our residents and employees safe, including strictly following the guidelines set forth by the CDC, CMS, and HHSC. While there are no guarantees in the face of this novel coronavirus, we will continue our accelerated efforts for the health and well-being of our community.

We are also working tirelessly to maintain a sense of normalcy for our residents, and are closely attuned to their everyday care, routines, physical and mental engagement, and quality of life, in line with our larger mission to our community. Our residents are cared for around the clock by our highly skilled clinical and non-clinical employees. Not only are we taking extraordinary, professionally-mandated precautions to reduce the risk of COVID-19, but also continuing to tend to their daily needs.

We remain committed to updating our community as frequently as possible during these dynamic times. Please continue reading below for all that we are doing to keep our community as safe as possible.

 

To our community:

At The Legacy, the health and ultimate safety of our residents, team members and families is always our top priority.  At our core, we are dedicated to providing holistic and dynamic care for our residents and our clients, and promoting their enjoyment of life each and every day. Today as we face the novel coronavirus, we continue to fulfill our longstanding mission of service.

During this time, we are grateful for all of our Legacy team members who are focusing significant resources and expertly managing this situation to ensure everyone’s safety.  We are mindful of the fluid and ever-changing nature of these uncertain times, and endeavor to keep this page as up to date as possible.  We continue to proactively update our residents, employees, and families.

The Legacy Senior Communities Approach

Given our mission to serve seniors and the variety of services we provide, ranging from hospitality to healthcare services, we have always been extremely vigilant with our protocols, policies, and procedures relating to infection prevention and control, and have exponentially increased these measures in recent weeks in the wake of the novel coronavirus, including following the guidelines set forth by the Center for Disease Control (CDC), the World Health Organization, Centers for Medicare and Medicaid Services (CMS), and the applicable Health and Human Services organizations, and have fully complied with their recommendations. In fact, Legacy implemented many of the recommendations prior to their release.

Preventing the Spread of Coronavirus

We are doing everything possible to minimize the risk of introducing and spreading the virus within our community.  We are in close communication with the authorities, including local and state health officials, for guidance on best practices as we continue to care for our community and support our mission.  We continue to frequently inform our team members, residents, and clients of recommended preventative actions for their own safety and well-being, including universal precautions typically observed for the flu.

We also continue to:

  • restrict all visitors, with permitted exceptions, such as end-of-life situations;
  • restrict all volunteers and nonessential personnel and service providers;
  • suspend all group activities and communal dining; and
  • implement active screening of residents, essential visitors, and all team members for COVID-19 symptoms, such as fever, aches and pain, cough and sore throat.

 

During this time of social distancing and isolation, we support our residents with delivery of all meals to their apartment homes, provide virtual pastoral care and religious services, virtual activities and exercise programs to keep residents emotionally and physically engaged, and assist with the procurement of necessary items, such as groceries and pharmaceuticals.

Legacy Leadership

The Legacy leadership and management teams continue to meet daily to assess the ever-changing situation to ensure protocols are continually evaluated and adjusted when necessary, supplies and equipment are available and utilized to the extent possible, and all needs of the residents, clients, families, and team members are considered and addressed.  Leadership also participates in a daily meeting with the Jewish Federation of Greater Dallas’ Health Crisis Management Team.  Leadership and management attend a daily LeadingAge call to discuss national trends and proactive response protocols, and we continue to participate in calls hosted by the CDC, CMS, and other relevant professional organizations to stay apprised of this ever-changing landscape.

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